How Flight Refund Eligibility Actually Works
Understanding the difference between refundable and non-refundable tickets, travel credits, and when you're actually entitled to money back.
One of the most confusing aspects of air travel is understanding when you're entitled to a refund versus when you're stuck with a travel credit. Let's break it down.
Refundable vs. Non-Refundable: The Basics
Most tickets sold are technically "non-refundable" — but that doesn't mean you can never get your money back. The key distinction is:
- Refundable tickets: Can be cancelled anytime for a full refund, usually minus a small fee
- Non-refundable tickets: Typically only get a travel credit, but...
When You're Entitled to a Full Refund
Even with a "non-refundable" ticket, you're legally entitled to a full cash refund when:
- The airline cancels your flight — this is non-negotiable
- Significant schedule changes — typically defined as 3+ hours for domestic, 6+ for international
- You purchase trip insurance and have a covered reason
The Travel Credit Trap
Airlines would rather give you a travel credit than cash back. Here's what to watch for:
- Credits often expire within 1-2 years
- May only be used for the original ticket holder
- Often lose value if fares increase
Important: Always explicitly ask for a refund, not a credit. If the airline cancels, you can insist on cash back.
How to Request a Refund
- Log into your booking on the airline's website
- Look for "cancel" or "refund" options
- If not available online, call and explicitly say "I want a refund, not a credit"
- Document everything — keep confirmation numbers and notes
The Bottom Line
Don't accept "no" for an answer if your flight was cancelled. You have rights. If you're having trouble getting a refund, a travel assistance service can help advocate for you.